Title: The 111 Service
smiley - April 17, 2005 10:14 AM (GMT)
There have been several cases in the last year, Iraena Asher, another one since (can't recall but it was on the xtra website) and now this one, this weekend:
| QUOTE |
A man is demanding answers after police failed to respond to his 111 call.
Chris Ure says he heard a gun being fired near his rural property in Counties Manukau late last night.
He called emergency services to report it and was fully questioned. He assured the operator that he was sure the sound he heard was a rifle being discharged.
Mr Ure says after hanging up he heard nothing from the police and has been told today that communications staff decided the sound was a car back firing.
He has spoken with two other neighbours and they also thought it was a gun being fired.
Police have confirmed they received the call, but are making no further comment at present. |
http://xtramsn.co.nz/news/0,,11964-4297167,00.htmlThere is a chance that last night there was nothing to worry about, however the police should have investigated it anyway. Say someone's body is found in the next week or so, that will be a direct result of this incident not being handled properly.
What I am keen to know is, firstly: why is it that the minor incidences are dealt with yet the majors aren't?
secondly: what is the minister of police going to do about the policing problems?
Now, I have always received excellent service from the police. They are prompt, they look after you and they genuinely care.
The police are not to be blamed for these situations, the police minister is and someone at the 111 centre is also to be held accountable. It should have been dealt with after the Iraena Asher incident. If people call 111 then it is important something is done.
Last night, a star mart attendant who was in hospital has had an eftpos machine thrown at him. These things shouldn't be happening either.
It is in politics because I want to discuss people's safety and wellbeing. What the government is doing at present simply isn't good enough. I want answers and I want changes. I would like someone's head to roll. People's lives are important goddamit and when I hear abut things like this I feel ashamed. I feel ashamed that we live in a society where we have insufficient policing resources and ashamed that people seek help and aren't taken seriously and finally, that heads don't roll. If you muck up you pay the price.
Toby Turner - April 17, 2005 01:00 PM (GMT)
| QUOTE |
| If people call 111 then it is important something is done |
not always. i know this one girl who called paramedics while faking a drug overdose, and then clogged up the hospital waiting room, but wasnt seen because she was silly enough to take drugs.
| QUOTE |
| Last night, a star mart attendant who was in hospital has had an eftpos machine thrown at him. These things shouldn't be happening either. |
In fact, i think George hawkins actually threw it himself, didnt he? and he sells p.
The police cant find the resources partly because they're out trying to stop silly teenagers take drugs and hurt themselves. You cant sit there breaking the laws and then complain about the police not acting properly. its called double standards.
smiley - April 17, 2005 01:14 PM (GMT)
there should be more police and more money invested. That would possibly prevent things like this happening.
There needs to be more money in healthcare as well.
Toby Turner - April 17, 2005 01:20 PM (GMT)
Wow, i love how you addressed what i said so accutely.
acrowley - April 17, 2005 01:32 PM (GMT)
tut tut, breaking the law is naughty. At least I only speed and download mp3's.
smiley - April 18, 2005 01:15 AM (GMT)
they affect other people.
Toby Turner - April 18, 2005 01:19 AM (GMT)
acrowley was being sarcastic.
Like its been said, its funny how you ran around preaching about how you never break any laws, yet here you are taking drugs and clogging up our stretched medical system. i have zero sympathy for you.
:stupid:
smiley - April 20, 2005 12:59 PM (GMT)
| QUOTE |
A woman's 111 call as a father and daughter were nearly drowning was unanswered twice at the Wellington communications centre - before the third call was answered in Christchurch by a call-taker who asked where Plimmerton was.
Marilyn Scannell says she is appalled by the police's handling of her emergency call, which lasted five and a half minutes.
With police headquarters awaiting the results of an external review of the 111 system, Mrs Scannell said the system's problems were obvious - understaffing.
She was at her beach house with friends on January 14 when she saw a distressed man and his daughter, aged about 6, signalling for help in the water about 5.50pm. The girl had been playing on an inflatable shark and when she got into trouble her father went to help.
The pair were "fighting for their lives" as the tide pulled them toward the channel leading to Porirua Harbour. Mrs Scannell grabbed a friend's cellphone and rang 018 seeking the number for the Kapiti coastguard, but the office was closed and a message said to call 111. She rang 111 and the Telecom operator tried to place her call to the communications centre in Wellington.
"The first two call centres that [the Telecom operator] tried did not answer the phone," she said in a letter to Police Commissioner Rob Robinson. "On the third try to a call centre, I was put through to a police operator who was based in Christchurch and did not know where Plimmerton was."
Mrs Scannell said phone records confirmed her emergency call lasted five and a half minutes.
"This was not good enough. People die in that time."
With police not answering, her husband decided to kayak out to the pair. He rescued the girl and two firefighters went to the father's aid.
Mrs Scannell's complaint said she asked the Christchurch call-taker about the delays and why communications centre staff had not raised the under-resourcing with management.
"He said that they had but no one listened to them and it was up to the public to make complaints."
Her complaint was forwarded to the external review panel for consideration. |
This was on the NZ Herald website. Our 111 system is an absolute joke. The government had better have some bloody good answers for us. I don't want to hear a lack of funds, they are spending copius amounts on advertising campaigns. They need to invest more money in the 111 service otherwise what the fuck is the point of having it in the first fucking place.
Toby Turner - April 20, 2005 10:49 PM (GMT)
have you ever dialled 111? i have. we were being chased by a car full of dudes throwing bottles at us. The call centre sent 2 patrol cars to us and the other car screamed off. IT was excellent. i think to expect the system to work 100% of the time is a bit stupid, really.
acrowley - April 20, 2005 11:31 PM (GMT)
A 111 worker was praised yesterday for his quick thinking and initiative when a section of train track was buckled. The train was stopped in time. There you go a feel good story to balance the books - perhaps we should praise the government too? After all, whenever something goes wrong they get blamed.
Kirinesha - April 21, 2005 12:33 AM (GMT)
Based on the replies by Toby and Acrowley I think, by Liz's standards, we now have incontrovertible proof that the 111 system worked brilliantly.
Afterall, if Liz's close calls with tarot cards (eg: the justice tarot card came up and I almost got called by a debt collector!) qualifies as proof by her standards then anything should stack up.
PS: I didn't call 111, and they didn't turn up. Do you think that's because I didn't pick the tarot "justice" card? ;)
Kirinesha - April 21, 2005 12:38 AM (GMT)
| QUOTE (smiley @ Apr 21 2005, 12:59 AM) |
| "I don't want to hear...." |
Ironic that she who doesn't want to hear never listens anyway.
(I know we're not supposed to double post (but hey, I'm a rebel in my own lunchtime).. but this I couldn't resist).
*** This is my opinion, and mine alone and I reserve the right to disagree with myself, contradict myself and not be flamed for it. No - wait - that's not me, that's Liz! I disagree! I think. No - that can't be right - I think therefore I can't be Liz! That's right!
Steveo - April 21, 2005 01:47 AM (GMT)
Ive only ever had to call 111 once and they were calm, prompt and very helpful
Bravo to them :clap:
smiley - April 21, 2005 01:53 AM (GMT)
The point is that they are never there when you need them, they go to minor things, rather than the bigger things, seems pretty ridiculous to me.
And yes, the 111 service should be effective 100% of the time because people's lives are in danger. I suppose you want people to die then huh?
acrowley - April 21, 2005 04:00 AM (GMT)
DO YOU EVER READ ANYTHING POSTED???? READ THE ABOVE POSTS BEFORE YOU MAKE YOUR NEXT POST. FFS - IN MY OPINION YOU READ NOTHING.
Dr_Steve - April 21, 2005 05:58 AM (GMT)
lets keep it on track here - please argue against the point, not the individual.
smiley - April 21, 2005 06:04 AM (GMT)
Basically the 111 service is an essential service and people's lives depend on it. That is why I am so concerned about them not responding to certain calls.
They should treat all calls as very serious.
acrowley - April 21, 2005 09:58 AM (GMT)
| QUOTE (smiley @ Apr 21 2005, 01:53 PM) |
The point is that they are never there when you need them, they go to minor things, rather than the bigger things, seems pretty ridiculous to me.
And yes, the 111 service should be effective 100% of the time because people's lives are in danger. I suppose you want people to die then huh? |
The point is 3 different people told you good stories about the 111 service. How does this make them never there when needed. And I think a potential train crash is one of those 'bigger things'.
FFS :shrugs:
oh and
smiley - April 21, 2005 10:21 AM (GMT)
I aknowlwedged those positive comments, sure I have only ever had good service from the police, ambulances etc but the point is that there are people out there who are not.
They are understaffed and something needs to be done fast.
Everyone knows these things, yet the police minister never seems to be listening to the voices of the public and he should be doing so unless he wants more people dead, houses burned down etc. this is the only way to solve the issue.
If it was up to me, which it isn't. I would increase the income threshold for receiving income support and only give it to those in dire need of it. This would free up the funding for better emergency system resources.
acrowley - April 21, 2005 10:28 AM (GMT)
| QUOTE (smiley @ Apr 21 2005, 10:21 PM) |
I aknowlwedged those positive comments, sure I have only ever had good service from the police, ambulances etc but the point is that there are people out there who are not.
They are understaffed and something needs to be done fast.
Everyone knows these things, yet the police minister never seems to be listening to the voices of the public and he should be doing so unless he wants more people dead, houses burned down etc. this is the only way to solve the issue.
If it was up to me, which it isn't. I would increase the income threshold for receiving income support and only give it to those in dire need of it. This would free up the funding for better emergency system resources. |
where??? you didn't acknowledge anything. don't bother editing one of your posts as I've saved the thread.
smiley - April 21, 2005 10:31 AM (GMT)
I aknowledged it intellectually but not verbally.
acrowley - April 21, 2005 10:35 AM (GMT)
You certainly never acknowledged it by typing it in. Unfortunately as you are the only clairvoyant, I don't think anyone else realised you had done so.
Toby Turner - April 21, 2005 10:44 AM (GMT)
| QUOTE |
The point is that they are never there when you need them, they go to minor things, rather than the bigger things, seems pretty ridiculous to me.
And yes, the 111 service should be effective 100% of the time because people's lives are in danger. I suppose you want people to die then huh? |
Where did anyone say they wanted people to die. in your hast to criticise labour you have ignored the fact that everything the police do well goes unnoticed. If you read a web page dedicated to capitalism, you will not understand the negative aspects. If you read only what labour does wrong, or only what national has to say, you will eternally hate labour. Just like when you said you would automatically consider john banks because he is 'right wing,' i imagine you automatically dismiss labour because they are not.
| QUOTE |
| yet the police minister never seems to be listening to the voices of the public |
the police minister does not administer overall funding to the police, and you are misguided in your attempts to place the blame. Do you think there were no problems under national? unsolved cases? missed calls? no, you know there were problems. this is about your intolerant political views. i acknowledge a problem in law enforcement, but i would prefer to know the real problem and solution, and not your highly slanted rants. please make an effort in future, liz.
smiley - April 21, 2005 11:42 AM (GMT)
Toby, for me, the purpose of debate is to convince the opposition of my angle. I take an angle that is right wing. If this were a news report then yes, it would be unbiased (which reminds me that in the next week I have to write some sports news for Craccum).
I have been on the stats website, the national website and the act website, all websites say that crime has gone up in certain areas. Yes it has gone down in certain areas as well but the point is that some areas have gone up.
People are still going to commit crimes if there is a lenient approach taken towards it.
When people who commit crimes know that they will get out after serving only half their sentence that says that ncreases the chances that they will commit a crime.
Prison inmates escaping has also been an issue over the last year. This tells me that security is not tight enough. And why isn't security tight enough? Because the government is wasting its money on either advertising campaigns or welfare. It should be going into other areas.
Toby Turner - April 21, 2005 12:34 PM (GMT)
| QUOTE |
| Prison inmates escaping has also been an issue over the last year. This tells me that security is not tight enough. And why isn't security tight enough? Because the government is wasting its money on either advertising campaigns or welfare. It should be going into other areas. |
errrrr. i just wouldnt know where to begin. prison inmates have, i believe, escaped prior to the labour goverment taking power. NAtional too is spending money on advertising, as does every party, and national would also spend money on advertising if it where in power.
The idea that money on welfare is a 'waste' is indicative of your complete failure to grasp societies most basic foundations. people resort to insults because your fat head is too thick to get through. Smoke some more.